FAQ
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Frequently Asked Questions
Shipping
Orders are processed within 1–2 business days. After dispatch, UK delivery typically takes 2–5 business days, while international delivery ranges from 7–14 business days, depending on your location.
Yes! We offer worldwide shipping using trusted carriers. Customs duties or taxes may apply depending on your country and are the buyer’s responsibility unless otherwise stated.
We partner with reliable providers like DHL Express to ensure safe and fast delivery.
Payment
We accept major debit/credit cards, PayPal, and bank transfers (where applicable). All payments are processed securely.
Yes. We use secure payment gateways and SSL encryption to ensure your information is protected.
VAT is included in product prices (if applicable). For international orders, customs duties or import taxes may apply and are the buyer’s responsibility.
Order
If your order hasn’t been processed or shipped yet, you may request changes or cancellation by contacting us immediately at info@tclinkslimited.co.uk.
Please contact us within 48 hours of receiving the item. Include your order number and photos of the item received. We’ll arrange a free return and send you the correct item or issue a refund.
Email us at info@tclinkslimited.co.uk with your order number and reason for return. Once approved, you’ll be provided with return instructions. After we receive and inspect the item, we’ll issue a refund or replacement within 3–5 business days.
8. Who pays for return shipping?
If the item is faulty or incorrect, we cover the return shipping.
If you change your mind, you’ll be responsible for return shipping costs.
Product
Yes. All our products are 100% original, new, and sourced from reputable suppliers. We do not deal in counterfeit goods.
You can return items within:
14 days for UK orders
30 days for international orders
Items must be unused, in original packaging, and in resalable condition.
The following items are not eligible for return:
Downloaded software or digital products
Items marked “Final Sale” or “Non-refundable”
Opened accessories like earphones or screen protectors, unless faulty
Devices that are damaged, misused, or tampered with
Contact us within 48 hours of delivery with your order number, photos, and a description of the issue. We’ll assess the situation and provide a free return label, replacement, or refund as appropriate.
