Shipping & Return Policy
SHIPPING POLICY
Domestic Shipping (UK)
Orders are processed within 1–2 business days.
Standard delivery time is 2–5 business days after dispatch.
We use reliable courier partners, including DHL Express, for fast and secure delivery.
Shipping fees are calculated at checkout based on weight and location.
International Shipping
We ship worldwide using trusted carriers.
International delivery typically takes 7–14 business days, depending on destination.
Customs duties, import taxes, or any additional charges are the responsibility of the buyer unless otherwise stated.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Eligible Return Window
Domestic (UK) returns: Within 14 days of delivery.
International returns: Within 30 days of delivery.
Return Conditions
To qualify for a return:
Item must be unused, in original packaging, and in resalable condition.
You must include copy the original receipt or proof of purchase.
Items such as phone accessories (e.g., earphones, screen protectors) must remain sealed to be returnable unless faulty.
Who Pays for Return Shipping?
If you change your mind or order the wrong item:
You are responsible for the return shipping cost.If the item is faulty, damaged, or incorrect:
T C Links Limited will cover return shipping and provide a replacement or full refund upon verification.
Non-Returnable Items
Downloaded software or digital products
Items marked “Final Sale” or “Non-refundable”
Devices that have been physically damaged, misused, or tampered with
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Include:
Your order number
Clear photos of the item and packaging
A brief description of the issue
We will assess the case and arrange for a free return label and replacement or refund.
How to Initiate a Return
Email us at info@tclinkslimited.co.uk with your order number and reason for return.
We’ll respond within 1 business day with next steps.
Pack your item securely and post it to the address we provide.
Once received and inspected, we’ll issue a refund or replacement within 3–5 business days.
